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Subscription terms

How family subscriptions work.

These terms apply to paid family plans. They should be read together with our general terms of use.

Last updated: 30 October 2026.

What a family plan includes

Every family plan includes the same complete CognaBright experience. Plans differ only by the number of children you're supporting, and by whether you're billed monthly or annually. Current pricing is shown on our pricing page and at checkout.

Billing and renewal

Family subscriptions renew automatically at the end of each billing period unless you cancel before it renews. You'll be charged through the billing method connected to your account at the time of renewal.

Price changes

Prices are set by CognaBright's subscription provider and may change. If a price change affects your plan, we'll aim to make current pricing visible before any renewal at the new price.

Cancelling

You can cancel your subscription at any time from your account or through the billing platform you subscribed with. Cancelling stops future renewals; your plan generally continues until the end of the period you've already paid for.

Refunds

Refund requests are handled according to the policies of the platform you subscribed through (for example, the App Store, Google Play, or web billing). Contact us if you're not sure which platform applies to your subscription.

Changing your plan

You can change the number of children on your plan, or switch between monthly and annual billing, from your account. Changes may take effect at your next billing period.

Organisation pricing

Organisation plans are arranged separately and are not covered by these subscription terms. See Organisations or contact us for organisation pricing.

Contact

Questions about your subscription can be sent through our contact form.

Free trials, billing and cancellation

Free trial eligibility

CognaBright may offer eligible new subscribers a free trial for a period specified during subscription registration or checkout.

The availability and duration of a free trial may vary depending on the subscription plan, promotional offer, country and purchase platform.

Free trials are subject to eligibility requirements. Customers who have previously subscribed to CognaBright or redeemed a free trial may not qualify for another free trial.

The applicable trial duration, subscription price and billing frequency will be displayed before the subscription is confirmed.

When billing begins

If you start an eligible free trial, you will not be charged the subscription fee during the trial period.

Unless you cancel before the trial ends, your free trial will automatically convert to a paid subscription. The applicable subscription fee will then be charged using your selected payment method or the payment method associated with your app-store account.

After the first payment, your subscription will automatically renew at the applicable monthly or annual billing interval unless cancelled.

The subscription price, currency, billing frequency and applicable taxes will be shown before you confirm your subscription.

If you are not eligible for a free trial, billing may begin immediately upon purchase.

Cancelling during the free trial

You may cancel your subscription during the free trial to prevent it from automatically converting to a paid subscription.

To avoid being charged, cancel before the trial expires. For subscriptions purchased through the Apple App Store, Apple recommends cancelling at least 24 hours before the trial ends.

For subscriptions purchased through Google Play or the CognaBright website, cancellation must be completed before the applicable trial expiry or first billing time.

Where permitted by the applicable purchase platform, access to subscription features will generally remain available until the end of the trial period.

Cancelling a free trial does not automatically create eligibility for another free trial.

How to cancel your subscription

The cancellation process depends on where you originally purchased your subscription.

Apple App Store

If you subscribed through Apple, you must manage or cancel the subscription through your Apple Account:

  1. Open Settings on your iPhone or iPad.
  2. Tap your name, then Subscriptions.
  3. Select CognaBright.
  4. Tap Cancel Subscription and follow the instructions.

Google Play

If you subscribed through Google Play:

  1. Open Google Play.
  2. Go to Payments & subscriptions, then Subscriptions.
  3. Select CognaBright.
  4. Choose Cancel subscription and follow the instructions.

CognaBright website

If you subscribed directly through the CognaBright website, you can manage or cancel your subscription using the subscription management link provided by our billing provider, including the link in your subscription confirmation or billing emails.

If you experience difficulty accessing your subscription management options, contact support@cognabright.com.

Important: Uninstalling the CognaBright application, signing out or deleting your account does not automatically cancel an active subscription. You must cancel the subscription through the applicable billing provider to prevent future renewal charges.

Cancellation after the trial

You may cancel your paid subscription at any time.

Unless otherwise required by applicable law or the purchase platform's terms, cancellation stops future automatic renewals and does not automatically refund charges already paid.

Access to paid subscription features will generally continue until the end of the current paid billing period, subject to applicable platform rules.

App-store purchases and refunds

Subscriptions purchased through the Apple App Store are billed and administered by Apple and are subject to Apple's applicable subscription, billing and refund policies.

Subscriptions purchased through Google Play are billed and administered by Google and are subject to Google Play's applicable subscription, billing and refund policies.

Subscriptions purchased directly through the CognaBright website are processed through our authorised payment provider and are subject to the applicable checkout and billing terms.

Refund requests should be directed to the platform or payment provider responsible for the purchase, or to CognaBright support where appropriate.

Nothing in these Subscription Terms excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Changes to trial offers and pricing

CognaBright may introduce, modify or withdraw trial offers for future subscriptions, subject to applicable laws and platform requirements.

Changes to existing subscription prices or renewal terms will be communicated or presented in accordance with applicable laws and the requirements of the relevant billing platform.

Any applicable notice, consent or cancellation rights will be respected.